| Credit Memo - Store Credit | Previous Top Next |
(This feature is available in all BCSS editions.)
Full Refund for Returned Item
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A credit cannot be processed for an item that has been deleted from inventory. It's advisable not to delete inventory items for a lengthy period of time. Settled items may be moved to Storage and may be retrieved. |
To process a Full Refund, select Credit Memo from the Sales Menu.
and select the buyer to open the Credit Memo screen. The option named 'Return' will be checked.
Enter the Item # and press the Retrieve Item Info button, or press the Item List button to select the item from the list, or click in the bar-code field and scan the bar code. (If the item has been deleted from inventory, it will not appear in the list. If the item had been sent to Storage, it may be retrieved.)
Return the amount shown in the 'Due' field to the Buyer. Press 'Save, Preview, Print' to print the Memo or click 'Save' to save the Memo without printing it.
The total purchase price is refunded. The item is returned to Inventory and the Consignor's Balance is adjusted.
Partial Refund
If the Buyer will keep a purchased item, but is to receive a partial refund, complete as much Buyer information as desired on the Credit Memo screen and check Discount. Enter the item # or press the Item List button and select the item from the list. (If the item has been deleted from inventory, it will not appear in the list. If the item had been sent to Storage, it may be retrieved.)
Change the unit price to reflect the amount of credit. If more than one item is involved change the quantity. Taxes will be computed automatically.
Return the amount shown in the 'Due' field to the Buyer. Press 'Save, Preview, Print' to print the Memo or click 'Save' to save the Memo without printing it.
A discount transaction (partial refund) will reduce store revenue but will not change inventory.
Employee Commissions
Commissions paid will not be changed in either case. The Employee Work Area provides ways to adjust account balances if necessary. It is also possible to void an invoice and have seller commission also corrected (only if the Employee has not been paid commission for the items on the invoice).
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