POS-X Receipt Printers Previous   Top   Next   

Sections:

 BCSS Setup | Install Printer | Reinstall Printer | Support | Test Print | Troubleshooting

Adjust Print Position. In Printing Preferences select the Layout tab and make adjustments as needed.

Adjust Print Size. In BCSS, go to File then Program Setup then Printers. In the Print Receipts section, change the Header and Text Fonts as needed.

Messages on Receipts. Any string of 50 characters or less entered into the Email and Website fields in Program Setup (General tab) will appear on 3" sales receipts. You could enter messages, like 'All Sales Final', for example.

Print Professional-Looking Receipts with BCSS and POS-X EVO Thermal Receipt Printer

BCSS Deluxe, Diamond and Virtual support receipt printers. Intro does not. (View a sample receipt.)

 

The EVO Thermal Receipt Printer 'silently prints' 1-ply receipts using thermal heat technology. On the BCSS Sales Invoice Screen, selecting 'Save, Preview, Print' prints the receipt. The printer has a jam-free autocutter. It has swappable interface cards and drop-in paper loading. (Brochure) (Driver) (Driver Installation Video) (Forum) (Manual) (Support/Repair Requests) (3-Year Warranty)

Each printer is shipped with a manual, sample roll paper, a USB cable and an AC power adapter. Shipping is free in the lower 48 states and Canada. Additional shipping charges may apply elsewhere.

Printer Support

We support our software. POS-X supports their printers.

BCSS printer support ends with configuring BCSS to work with the printer. We will also assist with replacing faulty printers (within 30 days of purchase). Warranty claims (after 30 days of purchase, for 3-5 years) should be directed to POS-X.

POS-X printer support begins after BCSS has been configured correctly. Please refer to the printer's manual for setup, configuration and use. (The manual may be viewed online at http://www.pos-x.com/downloads/EVO-RP1_MANUAL.pdf.) POS-X support may be reached at http://www.pos-x.com/request.aspx and 360-738-8433.

Installation Notes:

Installation Procedures:

  1. Remove the printer from the box and connect it to the PC's USB port. (Note that on some PCs the USB ports on the back or front of the computer may not be functional. If the self test does not work, trying using a different port.)
  2. Reboot the computer and tap the F8 key before the Windows screen appears.
  3. Under Advanced Boot Options, select 'Disable Driver Signature Enforcement'.
  4. Download the (http://www.pos-x.com/downloads/Thermal.exe) and save it to the Desktop. (Don't select Run on the download screen.)
  5. When the download completes, click on Open Folder.
  6. Right click on the installation file and select 'Run as Administrator'.
  7. Click Next.
  8. Click on VENDOR THERMAL PRINTER.
  9. Click on Installation.
  10. Select the correct Windows edition.
  11. Uncheck Rebooting and click OK.
  12. Go to the Control Panel.
    • For XP, select Printers and Faxes.
    • For Vista select Printers.
    • For Win7 select Device and Printers.
  13. Right click on VENDOR THERMAL PRINTER and select Properties.
  14. On th Ports tab change the port to USB and click Apply.
  15. Go to the General tab and print a test page.

    See Troubleshooting if the test print failed.

  16. Configure BCSS for the printer. (See next section.)
  17. Print a test receipt in BCSS.
    1. Open BCSS.
    2. Press F6 to open a Sales Invoice.
    3. Enter a test item.
    4. Click 'Save, Preview, Print'. A receipt should print (and the cash drawer should open if one is attached to the printer).

Setting up the Receipt Printer in BCSS

BCSS needs to know which printer will be used for printing receipts. The printer can be a standard laser-style printer (for full-page receipts) or a receipt printer (for 3" roll-paper receipts).

  1. Open BCSS.
  2. Click on File on the Main Menu (then Program Setup):


    Click on Printers:


  3. To the right of Print Receipts use the drop-down menu and select 'VENDOR THERMAL PRINTER' or 'LK-TXX'.
  4. Click Save/Exit.
  5. Test the printer with BCSS by going to the Sales Work Area, selecting a sale then choosing Print Sale in the Sales-Work-Area Menu (lower left). A receipt should print.

Printer Self Test

To test print a receipt:

  1. Go to the Control Panel and click on Printers. ((If there is no listing, download/install the printer from http://www.pos-x.com/downloads/Thermal.exe.)
  2. Right click on 'VENDOR THERMAL PRINTER' (or 'LK-TXX').
  3. Select Properties.
  4. On the General tab, click 'Print Test Page'.

Troubleshooting the EVO Thermal Receipt Printer

  1. Turn the computer and printer off.
  2. Turn the computer and printer on. If print jobs were waiting in the print queue they will print. (See Printer Was Working below.)

    If the problem persists:

    1. Make sure the printer is connected, turned on, has paper, ink and no paper jams.
    2. Go to Start, Control Panel, Printers. If your printer is not listed in Control Panel/Printers, see Installing the EVO Printer Driver.
    3. Run a test print. (See the manual.)
    4. If the self test fails, test the cable (which connects the printer to the PC) with another piece of hardware that is known to work, or try another cable then self test again.
    5. In Control Panel, Printers, delete any printers that aren't being used.
    6. In the Control Panel, click on Device Manager and verify that there are no conflicts (yellow circles with black exclamation points). If there are, click on Start then Help and Support. Search Windows Help for 'conflicts'.
    7. In Control Panel, Printers, right click no 'VENDOR THERMAL PRINTER' and select 'Properties'. Click on the Ports tab. Make sure the port setting is USB. If it is not, reinstall the printer and select USB during the installation.
    8. XP Pro, Vista and Windows 7 have 'Power Management'. If the printer has to be turned off and on to resume printing, try disabling power management on USB ports:
      1. Right click on My Computer and go to Properties.
      2. Click the Hardware Tab then Device Manager.
      3. Expand the Universal Serial Bus Controllers.
      4. Double click the first USB Root Hub and go to the Power Management Tab.
      5. Uncheck 'Allow the computer to turn off this device to save power'.
      6. Do this from all USB Root Hubs.

If there is a problem call POS-X support at 360-738-8433 or complete a service request at http://www.pos-x.com/request.aspx.

If there's continued failure, the printer could be defective but before the delay of returning it or having it shipped for warranty repair, have a local technician test the printer. Often minor things are overlooked like printer connection, port settings, paper loading and jams, and correct configuration. If a functional printer is returned for replacement or warranty, the hardware distributor will ask that you cover all costs (which can be over $100).

Problem: The printer was working. Now it isn't. Receipts print when the printer is turned off and back on.

Cause: Windows may be confused about what to do with print jobs: Print them right away or print them later.

Solution:

  1. Go to Control Panel and select Printers.
  2. RIGHT click on VENDOR THERMAL PRINTER. (That's the EVO Thermal Printer).
  3. Select Properties.
  4. Click the Advanced tab.
  5. Check 'Print directly to the printer'.
  6. Click Apply and OK.
  7. Retry printing a receipt in BCSS.

If you did not purchase telephone support, please email support for help. (Add the domain name mm.st to your email program's Approved Senders List or White List to lessen the chance that spam filters will block our emails to you. Instructions)