Void a Sale

Reversals for discounts and partial returns can be made using the Credit Memo Function.

Once an invoice has been saved, only these changes may be made when viewing an existing sale:

• Bad-Check Status
• Invoice Date
• New Payments for Layaways
• Remove Layaway Status when payments are complete

To change anything else, the Invoice must be voided and a new one created.

To Void a Sale

Go to the Sales Work Area:

Select a Sale from the List of Sales.

Select Void (not shown) from the Sales Menu:

When a sale is voided, the record of the sale remains listed in the Settlement Work Area Table.

Voiding a sale returns all items on the invoice to inventory and all transaction amounts are set to zero. The data is not saved, so a voided sale cannot be undone. The sale must be reentered to redo it.

Voiding after commission payment does not reverse the commission. The Employee Work Area provides ways to adjust employee account balances if necessary.

Email Support (Add the domain name mm.st to your email program's Approved Senders List or White List to lessen the chance that spam filters will block our emails to you. (Instructions) For phone and remote PC help, contact: Joy Archer, enJoy Consigning Services, 972-898-7921 (NY), Email, or Computer Mechanics, 800-448-1436 (MI), email.