Select Credit Memo from the Sales Menu.

and select the customer to open the Credit Memo screen. The option named 'Return' will be checked.

Enter the Item # and press the Retrieve Item Info button, or press the Item List button to select the item from the list. (If the item has been deleted from inventory, it will not appear in the list.)

Return the amount shown in Due to the Buyer. Print if necessary and select Save to save the transaction.

The total purchase price is refunded. The item is returned to Inventory and the Buyer's Balance is adjusted.

If the Buyer will keep a purchased item, but is to receive a partial refund, complete as much Buyer information as desired on the Credit Memo Screen and check Discount. Enter the item # or press the Item List button and select the item from the list. (If the item has been deleted from inventory, it will not appear in the list.)

Change the unit price to reflect the amount of credit. If more than one item is involved change the quantity. Taxes will be computed automatically.

Return the amount shown in 'Due' to the Buyer. Print if necessary and select Save to save the transaction.

A discount transaction (partial refund) will reduce store revenue but will not change inventory.

Commissions paid will not be changed in either case. The Employee Work Area provides ways to adjust account balances if necessary. It is also possible to void an invoice and have seller commission also corrected (only if the Employee has not been paid commission for the items on the invoice).