Troubleshooting Printing Problems Previous   Top   Next   

Please go through this check list when experiencing a printing problem.

  1. First, make sure your printer is functioning correctly by printing this page. Hold the Control Key down and press P. If the page doesn't print...
  2. Make sure the printer is connected, turned on, has paper, ink and no paper jams.
  3. Verify that the green light is on (if you printer has one) and run a test print. (See the printer's manual.)
  4. Go to Start, Control Panel, Printers. Click on your printer. If any documents are pending for print, right click in the large white box and select Cancel All Documents. (This is the printer buffer.)
  5. In Control Panel, Printers, delete any printers that aren't being used.
  6. In the Control Panel, click on Device Manager and verify that there are no conflicts (yellow circles with black exclamation points). If there are, please refer to Windows Help (Start, Help).
  7. In PPSS, click on File, Program Setup, Printers and make sure your laser or dot matrix printer has been selected in the Print Documents field. If a receipt printer is being used, 'Receipt Printer' should be checked and the printer should be appearing in the Receipt Printer field.
  8. While on this page, in the 'Price Tag Print Adjustment' section, check 'Wide format' for laser-style printers; 'Narrow format' for dot matrix.
  9. If bar codes are not printing, remember that bar codes must be assigned for bar code labels to print.
  10. If printing price tags, labels will not be printed for items not in stock if 'Quantity Greater Than 0' is checked (Main Menu, Labels, Inventory).
  11. Labels can only be printed for items with quantity of 1 or more.
  12. Test the cable connecting the printer to the PC. Connect another device using the same cable to see if the device functions.

PPSS won't print more than one page.

See Update PPSS.


Error 1429 is a common Windows problem sometimes caused by a corrupted computer registry.

  1. PC Magazine recommends Advanced System Optimizer for registry cleaning. Purchase and run that program.
  2. If the problem persists, reinstall your printer's driver.
  3. Lastly, update PPSS.

Receipt Printer Problems

Please see Epson Troubleshooting.


For support please Email the Help Desk