Probable Cause
Software programs do not function properly if the computer has inadequate computer resources (clock speed, disk space, RAM memory), a poor Windows Program (like Window 98, ME or Vista) and poor computer maintenance.
If a computer is connected to the Internet, it must be protected from viruses and malware (Norton, McAfee, Avast (free). A slow-running or crashing computer are sure signs that the computer is infected with viruses and malware. It is said that it only takes 12 minutes for an unprotected computer to become infected when connected to the Inet.
Windows Security Updates must be performed frequently. Windows should be set to Updated Automatically once per day.
Also, burn the PPSS installation file to a CD for future reference.
Troubleshooting PPSS
PPSS has been tested on a variety of computers, each having different resources (like clock speed, disk space, RAM memory). In all tests, PPSS runs perfectly.
Difficulties sometimes arise when program files become corrupted. Corruptions are caused by power surges or spikes, inappropriate closing of PPSS, hard computer shutdowns, poor downloads, low computer resources and so on.
Fixing the Problem
The first thing to do is to exit PPSS and turn the computer completely off (not restart) and retry the function that caused the problem. If the problem persists, the first candidate for the cause is a broken database indices (links which tell PPSS where to find files.
Go to Help on the Main Menu and select Rebuild Database Indices. If PPSS had been running properly and it had not been reinstalled, this remedy will fix most errors.
The second likely candidate for causing a problem is a corrupted file. First, make sure all data was
backed up prior to the time of the problem, then
- Uninstall PPSS and reboot the computer.
- Reinstall PPSS from a CD. (Files can be corrupted when downloaded or emailed.)
- Restore data from the last good backup. (Restoring data from after the problem arose may only reinstall the corrupted file.)
- Retry the function that caused the problem.
For support please Email the Help Desk